BuzzWire

Privacy Policy

Last updated: 20 October 2026

This Privacy Policy explains how BuzzWire ("we", "us", "our"), a service operated by Ranjeet Kumar Vimal, an individual (sole proprietor) based in Bangalore, India and trading as "BuzzWire", collects, uses, shares and protects personal information when you use our website, application and services (the "Service"). BuzzWire helps Instagram creators and businesses automate replies through Meta's official Instagram API. Please read this Policy together with our Terms of Service.

1. Information we collect

  • Account information — your name, email address, password (stored in hashed form by our authentication provider) and plan.
  • Instagram information — with your permission, and only through Meta's official API: details of the Instagram Business/Creator account you connect, and the comments, story replies and direct messages that trigger or relate to your automations, including message content and the Instagram usernames or IDs of people who interact with you.
  • Contact information you collect — if you use in-DM lead capture (a Pro feature), the names and email addresses your audience choose to share with you. This data belongs to you — see "Your contacts' data" below.
  • Payment information — processed by our Merchant of Record, Dodo Payments. We do not receive or store full card numbers; we receive limited billing information (for example, that a payment succeeded, your plan, country and card last-4).
  • Usage and device information — log data, device and browser information, IP address, and cookies and similar technologies (see section 12).
  • Support communications — the information you share when you contact us.

2. How we use information

  • to provide and operate the Service and your automations, and to send messages on your behalf through Meta's API;
  • to apply safety features and help keep accounts within platform limits;
  • to process payments and manage subscriptions through our Merchant of Record;
  • to provide support, analytics and product improvements;
  • to measure our own advertising (see section 12);
  • to communicate with you about the Service; and
  • to comply with legal obligations and enforce our Terms.

We do not sell your personal information.

3. Legal bases (EEA/UK users)

Where the GDPR or UK GDPR applies, we rely on:

  • Contract — to create your account, run your automations and manage your subscription;
  • Legitimate interests — to keep the Service secure, apply safety limits, send service emails, understand how the Service is used and measure our own advertising (including through the Meta Conversions API);
  • Consent — for non-essential cookies (analytics and advertising), where the law requires it;
  • Legal obligation — for example, keeping billing records.

4. Instagram and Meta data

We access Instagram data only through Meta's official APIs, only with the permissions you grant, and only to provide the Service to you in line with the Meta Platform Terms and Developer Policies. You can disconnect your Instagram account at any time, which stops processing for that account. Removing BuzzWire in Instagram's settings also stops all processing for that account.

5. How we share information

We share information only with service providers who help us run BuzzWire, under agreements that limit how they use it:

  • Meta Platforms — the Instagram API (to run your automations), and measurement of our own ads (Meta Pixel and Conversions API);
  • Dodo Payments — payments, as our Merchant of Record;
  • Vercel — hosting;
  • Supabase — database and login;
  • Upstash — message queue and cache;
  • Cloudflare — storage for images you upload;
  • Zoho (ZeptoMail) — email delivery;
  • Google — Google Analytics;
  • Microsoft — Clarity, on our website only.

We may also disclose information to comply with law, respond to lawful requests, protect rights and safety, or in connection with a merger, acquisition or sale of assets. We do not sell your data.

6. Your contacts' data

When you use BuzzWire to message and capture information from your audience, you decide what to send and who to contact. As between you and BuzzWire, you are the controller of your contacts' personal data and BuzzWire acts as a processor handling that data on your behalf and under your instructions. You are responsible for having a lawful basis and any required consent to contact people and collect their information, for providing them any required privacy notices, and for honouring their rights and opt-outs, in compliance with applicable laws (including GDPR, CAN-SPAM, TCPA, CASL and the Australian Spam Act).

7. Data retention

  • Account data, automations, contacts and message history — while your account exists; deleted within 30 days of a deletion request (section 8).
  • Automation activity logs — 90 days.
  • Billing records — as long as the law requires.
  • Cookies — see section 12.

Disconnecting is not deleting. Disconnecting Instagram stops all automations, but your automations, contacts and history stay in your BuzzWire account so you can reconnect at any time. Your data is deleted only when you ask us to.

8. How to delete your data

To delete your BuzzWire account and all associated data (workspaces, automations, contacts, captured leads and message history), email support@buzzwire.io from the email address you signed up with, with the subject "Account Deletion Request". Where Meta offers it, you can also send a deletion request after removing BuzzWire in your Meta app settings. We may ask you to confirm the request, to make sure it comes from you. We complete deletion within 30 days and confirm by email. Deletion is permanent and cannot be undone. We keep only records we are required to keep by law (for example, billing records). If you only want to stop, you can pause your automations or cancel Pro and keep your data instead.

If you are a follower or commenter and want your data removed, please contact the creator who messaged you (they control that data), or email us with your Instagram username and we will help.

9. Security

We use reasonable technical and organisational measures — including encryption of sensitive tokens and access controls — to protect information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. International transfers

We are based in India and use providers in other countries, including the United States. When personal data is transferred from the EEA or UK, we rely on the Standard Contractual Clauses (or equivalent safeguards) offered by our providers, or on the transfer being needed to provide the Service you asked for.

11. Your rights and choices

Depending on where you live, you may have rights to access, correct, delete or port your personal information, to object to or restrict its use, and to withdraw consent at any time. To use any right, email support@buzzwire.io. We respond within 30 days.

  • EEA/UK: you can also complain to your local data protection authority (in the UK, the ICO).
  • US: we do not sell personal information. Our use of the Meta Pixel and Conversions API for our own advertising may count as "sharing" under some US state laws. To opt out, choose "Reject" in "Cookie settings" in our website footer, email us with the subject "Do not share", or block cookies as described in section 12.
  • India: our Grievance Officer is Ranjeet Kumar Vimal (support@buzzwire.io).

You can also disconnect Instagram at any time, or ask us to delete your account as described in section 8.

12. Cookies and analytics

  • Essential — keep you logged in to the app. The Service needs these to work.
  • Analytics — Google Analytics (_ga cookies, up to 2 years) on our website and app, and Microsoft Clarity (_clck, _clsk, up to 1 year) on our website, which records how visitors click and scroll.
  • Advertising — the Meta Pixel (_fbp, _fbc, up to 90 days) helps us measure our ads. When you sign up or buy Pro, we also send Meta a scrambled (hashed) copy of your email, with your IP address and browser details, through Meta's Conversions API.

On our website, analytics and advertising cookies are off by default for visitors in the EEA, UK and Switzerland until you accept them. Anyone can accept or reject them, or change their choice, through "Cookie settings" in the website footer.

You can also block or delete cookies in your browser settings, opt out of Google Analytics with Google's opt-out add-on, and manage ads in your Meta ad preferences.

13. Children

The Service is not directed to, and may not be used by, anyone under 18. We do not knowingly collect personal information from children. If you believe a child has provided us data, contact us and we will delete it.

14. Changes to this Policy

We may update this Policy from time to time. We will update the "Last updated" date and, for material changes, provide notice where appropriate.

15. Contact

Questions or requests about your privacy? Email support@buzzwire.io.

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