Refund Policy
Last updated: 30 July 2026
This Refund Policy applies to paid subscriptions to BuzzWire ("we", "us", "our"), operated by Ranjeet Kumar Vimal (sole proprietor), Bangalore, India. Payments for BuzzWire are sold and processed by our Merchant of Record, Dodo Payments, who is the seller of record for your transaction. Please read this Policy together with our Terms of Service and Dodo Payments' terms.
1. Free plan
BuzzWire's free plan is free — there is nothing to refund.
2. Free trial
New sign-ups may receive a 14-day Pro trial. You are not charged during the trial. If you do not wish to be billed, cancel before the trial ends. Once the trial ends and billing begins, the sections below apply.
3. Subscription fees are generally non-refundable
Because we offer a free plan and a free trial that let you fully evaluate BuzzWire before paying, subscription fees (monthly and annual) are generally non-refundable, including for partial billing periods and unused time. When you cancel, your Pro access continues until the end of the current billing period and does not renew.
4. When we will consider a refund
We will provide a refund where required by applicable law — including any mandatory consumer-protection or statutory rights you have in your country of residence, which this Policy does not limit or exclude. In addition, we may, at our discretion, refund:
- duplicate or accidental charges;
- a charge you did not authorise; or
- a documented, prolonged failure of the Service that we were unable to resolve.
Where possible, please make refund requests within 7 days of the charge.
5. How to request a refund
Email support@buzzwire.io from your account email, with the charge details. Approved refunds are processed by Dodo Payments to your original payment method; the time to appear depends on your bank or card provider.
6. Chargebacks
If you believe a charge is incorrect, please contact us first — we can usually resolve it faster than a bank dispute. Filing a chargeback without contacting us may result in suspension of your account.
7. Price changes
If we change our prices, the new price applies to your next renewal. You can cancel before renewal if you do not wish to continue at the new price.
8. Contact
Questions about refunds or billing? Email support@buzzwire.io.